Skip to Content
Holbrook Heating & Air Conditioning Holbrook Heating & Air Conditioning
24/7 Emergency Services Available: 315-610-7858
Top

FAQ

Locally Owned & Family Operated - serving throughout central new york

Frequently Asked Questions

  • Our Company

    • Do You Offer Financing?
      Yes — we offer financing directly, with flexible options including 0% financing. Ask our technicians which option fits your project.
    • What’s Included in a Holbrook Membership Plan?
      Our Gold and Platinum plans both include annual tune-ups, discounted service call rates, and parts discounts, with Platinum offering additional priority scheduling benefits. Ask our team for current plan pricing and coverage details.
    • Is Your Emergency Service Available 24/7?
      Yes, we offer a 24/7 answering service and emergency after-hours service.
    • What Should I Do if I Smell Gas?

      Leave the house and call your gas utility or 911 immediately — don't wait for an HVAC appointment.

      Once the gas company has confirmed it's safe, we're glad to handle any follow-up service needed.

    • Do You Offer a Discount for Paying by Cash or Check?
      Yes — we offer a 3% discount for cash or check payments, which is also stackable with our senior or military discount.
    • How Much Does a Service Call Cost?
      Rates vary by location and service type. Give us a call for details specific to your location.
    • Will You Try to Sell Me Equipment or Repairs I Don’t Need?
      No — our technicians will walk you through what's actually needed and what's optional, so you can make an informed decision either way.
    • What Areas Do You Serve?
      We have offices in Jamesville, serving the greater Syracuse area, and Watervliet, serving the greater Albany/Capital Region — along with surrounding communities including Binghamton, Utica, Auburn, Cortland, Camillus, Clay, Cicero, East Syracuse, Manlius, Fayetteville, Cohoes, Colonie, Rotterdam, Schenectady, Saratoga Springs, and more.
    • Are You Licensed and Insured?
      Yes — we're fully licensed (NY HVAC License #2147B, #4235) and insured.
    • What Are the Benefits of Choosing a Local & Family-Operated HVAC Company?

      When you choose a local, family-operated company for your HVAC needs, you're working with people who are personally invested in doing right by their neighbors — not a franchise or call center with no ties to the community.

      That local presence also means our technicians know the area: the older housing stock around Syracuse and Albany, the heating demands of a Central New York winter, and the kind of systems that actually hold up here.

      Holbrook has been family-owned since Randy and Patricia Holbrook started the company out of their home in 1983, and that same hands-on ownership continues today under CEO & Owner RJ Holbrook. That means real accountability, decisions made by people who live here too, and a company that's been building its reputation in this community for over 40 years — not just passing through.

Back to Top