Heat Pump Installation & Service in Syracuse, NY
Central New York’s Family-Owned Heat Pump Company Since 1983
Holbrook Heating & Air Conditioning has served Syracuse and the surrounding region since 1983, and heat pump installation and service are at the core of what we do. We’re a family-owned company with more than 200 employees who live in the same neighborhoods as our customers, which means we have a real stake in getting the work right. Our 4.8-star Google rating backed by more than 2,500 reviews and an A+ rating with the Better Business Bureau shows how we put that commitment into practice.
Whether you need a new system installed, an aging unit replaced, or a repair handled quickly, our team is available 24/7. Financing options are available for heat pump installations, making a system upgrade more accessible when you’re ready to move forward.
Fast service at the time expected. Very quick and knowledgeable in diagnosing the problem. Provided an explanation of the issue as well as other considerations moving forward. Fast, friendly, and experienced service. Top-notch company and employees!
Ready to schedule heat pump installation or service in Syracuse? Call (315) 610-7858 today to speak with our team or book your visit online.
What Sets Us Apart
Trust Holbrook Heating & Air Conditioning For:
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24/7 Emergency Services Available
Our team is available around the clock to help with your emergency home comfort issues.
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Local, Family-Owned & Operated for over 40 Years
We have proudly retained our family-ownership for over 40 years to serve our local community.
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Prioritizing Your Experience
We believe your experience with our team should be as comfortable as the results of our services.
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Top-Quality Products & Service
We use industry-leading equipment and materials to provide your home comfort.
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Striving for Same-Day Solutions
Wherever possible, we aim to solve your problem on the same day you've called us for us help.
Why Syracuse Homeowners & Businesses Choose Holbrook
With more than 200 employees and multiple generations of HVAC experience, we can handle same-day service calls and large commercial installations without losing the accountability of a local, family-run operation. Our technicians are fully vetted and trained on advanced HVAC equipment. We’re a Lennox Premier Dealer and work with leading brands including Mitsubishi, Rheem, and Generac. When your heat pump needs attention at 2 a.m. on a January night, our 24/7 emergency service means you don’t have to wait until morning.
Heat Pump Installation, Repair & Replacement in Syracuse
Heat pumps provide both heating and cooling from a single system, and they operate more efficiently than standalone furnaces or air conditioners, which can reduce energy costs year-round. For new installations, we carry and install models from Lennox, Mitsubishi, and Rheem. As a Lennox Premier Dealer, we have direct access to their full residential and commercial heat pump lineup.
Every installation starts with a proper load calculation. We account for your home’s square footage, insulation, and layout to size the unit correctly. Skipping this step is one of the most common causes of comfort problems and inflated utility bills after installation.
We also repair heat pumps of all makes and models, including systems we didn’t install. If your current unit is struggling to keep up, the list below covers the signs that a replacement may be the more practical path forward.
Reasons to replace your heat pump:
- Unit is over 10 years old
- Increasing repair bills
- Rising utility bills
- Can’t heat or cool properly
- Noisy operation
Cold-Climate Performance & New York State Rebates
Syracuse sits in IECC Climate Zone 5A, a cool-humid classification that puts real demands on any heating and cooling system. Cold-climate-rated heat pump models are designed to operate efficiently at low outdoor temperatures, making them a strong choice for Central New York homes rather than a compromise.
If you’re planning a heat pump installation, it’s worth exploring available financial incentives before you commit. New York State’s NYS Clean Heat program offers rebates for qualifying air-source heat pump installations in utility territories that include NYSEG and National Grid service areas. The federal Section 25C tax credit expired for new installations after December 31, 2025, but state and utility rebate programs through NYS Clean Heat remain active. Rebate amounts and eligibility depend on your utility provider and system type, and program terms are updated regularly. We recommend verifying current details directly with your utility or through NYSERDA before making a purchasing decision.
We serve residential and commercial customers throughout Syracuse, NY. Financing options are available for heat pump installations, so upfront cost doesn’t have to be the deciding factor.
Ready to book heat pump installation or service in Syracuse? Call (315) 610-7858 or schedule your appointment online with Holbrook Heating & Air Conditioning today.
Our Customers Love Us!
4.8 Google Rating from 2,500+ Property Owners
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Thanks Holbrook!"He was a gentleman, got right to work kept us in formed, and made sure the system was running smoothly before he left."- Kevin C.
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I would strongly recommend Holbrook to anyone for their heating and AC needs!"He was extremely professional and knowledgeable and he identified the problem very quickly and worked to resolve it."- William B.
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I enjoyed having them in my home!"Everything was explained in a manner that I understood. Both men are wonderful representatives of Holbrook Heating."- Laura S.
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Thank you so very much for a great job and transaction!"The price was right. Communication was fantastic all around, from your office to Mike's texts, picture, and follow up. So glad to have begun a relationship with Holbrook Heating and Air."- Mike G.
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I can't recommend them enough - you won't be disappointed."Their responses are immediate, their reminders timely, and the staff are wonderful to work with."- Bonnie H.
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Super professional and very patient with questions."He had reviewed previous tickets before arriving and was ready with a plan to diagnose the issue. He took time to explain what his analysis was and why. He laid out options with detail and pro’s and con’s of each."- Cynthia
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We could not be happier with the job they did!"Holbrook was knowledgeable, thorough, PATIENT and extremely professional at every step of installation."- Sarah D.
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Would strongly recommend Holbrook!"The most impressive things were the professionalism of the technicians, especially Phil. Also their work ethic, cleanliness, politeness, and willingness to take time to explain everything."- Anne Q.
A member of our team will be in touch shortly to confirm your contact details or address questions you may have.
Contact Our Syracuse Heat Pump Team
Our team is available 24/7 for heat pump repairs, installations, and maintenance throughout the Syracuse area. When you call, you’ll reach a friendly staff member who takes the time to understand what you need. When a technician arrives, you get a trained professional who communicates clearly about what’s happening and what your options are. That consistency is a big part of why we’ve earned a 4.8-star Google rating from more than 2,500 customers across Upstate New York.
Same-day service is available when possible, and financing options are in place for installations and major repairs so that a comfort issue doesn’t have to become a financial one.
Need heat pump installation or service in Syracuse? Call (315) 610-7858 today or contact us online to schedule your visit.
